Basic Questions and Answers About exClone & Virtual Experts

What is a Bot?


Bot is a general term for computer automated operations. It can be anything ranging from Internet surfing (like Google Bot) or automated trading of stocks.

What is a Chatbot (Virtual Assistant)?


Chatbot is a computer algorithm which is able to chat with humans using natural languages at every step. A wide range of chatbots fall in this definition including Siri. If a chatbot has buttons and not allowing free expressions, than it is a bot, but not a chatbot. Most messenger bots are not chatbots because they restrict what the user can say, only offering hard-coded buttons.

What is a Virtual Expert?


Virtual expert is a chatbot that has embedded knowledge in one particular subject, and can converse about it. Compared to Siri, a virtual expert can chat about health, for example, based on its embedded knowledge whereas Siri will not respond other than pointing to search results from Google.

What is Cloning?


A biological term for duplication is used here as "digital cloning" that refers to duplication of human knowledge and persona through an automated system.

What is Expertise?


The expertise embedded in exClone can be any knowledge ranging from a salesman's portfolio of products to a help-desk operator's documents. The expertise is defined as the "knowledge" domain of its creator(s) curated for conversations through an exClone.

Why Should I Have an exClone?


exClone technology helps scale up any business that involves conversation with clients (externally) and employees (internally). Using exClone chatbots can reduce costs and increase the communication bandwidth. An exClone's virtual expert can converse with 1,000s of people simultaneously answering up to 90% of the questions related to your business.

Can I Turn Documents into Virtual Experts?


Yes. Any document (manuals, regulations, brochures, training material, etc.) can be turned into a virtual expert. Instead of surfing through the dozens (if not more) pages of a pdf document on a mobile device, an exClone vistual expert can offer a much easier interaction by answering questions directly, and guiding the user to critical information via few actions.

How Do I Create a Virtual Expert?


Virtual Experts can be created using our Cloning Platform. Very easy and user friendly interface allows you to enter content (text, image, video) just like writing a blog article. No programming (coding) is required. Then, by a click of a button your Virtual Expert is ready to go.

How Does it Compare to Other Chatbot Development Platforms?


Most chatbot development platforms require programming (coding) effort and need constant attention of your IT workers. exClone's Platform only requires editorial effort and can be developed/operated without such a burden. in addition, exClone systems can learn instantly from conversations after deployment, allowing organic growth of knowledge and instant modification.

Is exClone Virtual Expert as Good as Human?


An exClone is better than humans in many aspects and worse in others. It is better because (1) it can chat with thousands of people simultaneously, (2) it can hold vast amount of knowledge in its memory, (3) it never gets tired, and (4) it is consistent at all times. However, an exClone is not as good as human when it comes to talking about subjects outside its knowledge. An exClone Virtual Expert may replace 90% of human actions, relieving human operators only to focus on 10% of the issues.

Can exClone Virtual Expert work in Tandem with Human Operators?


Yes. The Cloning Platform also allows human operators to take over conversations real-time.

How Can I Integrate an exClone Virtual Expert into my System?


All exClone Virtual Experts are API based. You can integrate exClone into any Website, Mobile App, or any other device.

Can I Have my Own exClone Virtual Expert as an App?


A separate App (IOS/Android) will be made for your exClone by our company via licensing. However, exClone Virtual Experts are responsive designs, and do not need an app to launch.

What are the Cost and Fees?


Cost and fees depend on usage, licensing terms, and consultancy based on each project. Please contact us for more information.

Can an exClone Virtual Expert Pass the Turing Test?


Turing test is applicable only to chatbots that do not contain any particular knowledge/expertise. The test measures the fooling ability (between human and computer) within a few minutes trial only dealing with mundane speech. Therefore, exClones are not testable in this manner. The testing of exClones are regularly conducted via Engagement Tests which measures the length of conversation between the user and exClone in talking about a particular topic. Longer engagement means higher success.

How Do I Control What My exClone Virtual Expert Says?


The Cloning Platform allows the creator to control every function and language of the exClone Virtual Expert.

Is exClone an Artificial Intelligence Product?


Yes. exClone technology is centered around a proprietary machine learning method, and falls under the artificial intelligence category.

Is exClone Use Machine Learning?


Yes. exClone has developed a knowledge-driven machine learning technology. It is different than data-driven machine learning, such as deep learning, which requires availability of vast amount of data and lenghtly training efforts.

How Do I Get Started?


You can log in to the Cloning Platform via your LinkedIn access, and get a 30 day free trial (no credit card required).

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